14 Days Peace of Mind Returns Policy:
If
you wish to cancel your order after receiving goods which are not
damaged or faulty then the items may be returned if you contact us
within 14 days by email or ring us, info@forthillhome.co.uk or
phone (0844 665 3812) for a RMA (Return merchandise authorisation)
which must be shown outside the package. Any items returned without a
RMA will be refused by our goods inwards department. We do not refund
courier costs either way, if an item was delivered without charge for delivery, £30 will be deducted from your refund to cover the delivery of the goods, if you paid for delivery then the full cost of the product will be refunded but we don't refund delivery costs.
It is the customer's responsibility to ensure
the item(s) reach us in good condition and we will not be responsible
for loss or damage of returned items so please ensure you take out the
correct insurance cover. The customer must arrange for the return. .
Some items that are non-returnable will be advertised as such.
Purchases made by businesses are not subject to cancellation.
You must notify our office within 48 Hours of finding
the manufacturing fault through email or ring where we will try to
diagnose the faulty part etc. We will arrange for replacement parts or
whole items to be delivered to you at NO COST TO YOU to help replace
the part you accept that we do not offer labour in replacing Faulty
parts! Do not book your installer until you have received and checked
all the goods are present and are in good non faulty condition. No
responsibility can be accepted for any claims once the item is fitted.
We do not cover for consequential loss, labour costs either way!
Once
an item has been dispatched but has yet to be delivered we can try to
request our couriers not to deliver the goods to you but to return the
goods to us. You accept that we will give you a refund for the product
but we will be unable to offer a
refund for the postage / delivery costs as we will have already
incurred this!
We always insist that you take out sufficient
delivery insurance as if the goods do not arrive in original and
re-saleable condition we will be unable to offer the refund. You will
then have to re-arrange for the goods to be collected from our
Warehouse.
You
Agree All goods must be checked on delivery and not signed for until
you are satisfied. If in doubt please sign as damaged and report to us
within 48 hours - claims for damaged items will not be otherwise
accepted. Terms such as Unchecked or Not Checked are taken as clear
acceptance of goods.
Do not book your installer until you have received and checked the goods.
No responsibility can be accepted for any claims once the item is fitted.
We do not cover for consequential loss, labour or courier / transportation costs.
Email: info@forthillhome.co.uk or Call Customer Services on 0844 665 3812
