Delivery Information
We take great care packaging every item to ensure safe shipment to
you. We charge a postage fee only to cover our costs of materials and
labour. Once your order has been processed and we have received cleared
payment, your item will be dispatched as soon as possible. Please allow
extra time if you are paying by cheque or eCheque!
How We Deliver
We use various Courier Companies for delivery of goods depending on
the size and quanity of goods purchased. We always aim to dispatch
& deliver goods within 3-7 working days (excluding Public &
Bank Holidays) if the product is in stock, on occassions delivery can
take longer. We require customers to supply their contact telephone
numbers so that our delivery agents are able to make contact upto 24/48
hours in advance of delivery to ensure someone is available at the
delivery address to receive the goods ordered.
We always try to dispatch our goods as quickly as possible but cannot
always guarantee delivery timescales, as we use 3rd Party Delivery
Companies who do not offer a guarantee delivery date or time!
Where We Deliver
We Delivery to all of UK Mainland, Northern Ireland & Southern
Ireland, please note that AB, BT, DD, FK, HS, IV, KA, KW, KY, PA, PH and
ZE postcodes will incur an additional surcharge and delivery generally
takes an extra 5-7 working days longer than the rest of Mainland UK.
Delivery Costs
Our delivery costs are per order and not per item meaning you can buy
as many items as you need and still only pay one nominal delivery
charge per order. These costs are as follows:
| UK Mainland (exc Highlands)* |
£29 |
| Highlands |
£79 |
| Northern Ireland |
£99 |
| Southern Ireland |
£115
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Check Your Delivery
All goods must be checked on delivery and not signed for until you
are satisfied. If in doubt please sign as damaged and report to us
within 24 hours - claims for damaged items will not be otherwise
accepted. Terms such as Unchecked or Not Checked are taken as clear
acceptance of goods in good order and condition.
If you sign for the goods, even if you write the words "Unchecked" or
similar on the delivery note, then you are accepting that the goods
arrived in good condition and later claims for damages will not be
considered. If the driver refuses to wait while you check the goods then
you must SIGN DAMAGED & Driver Could Not Wait! If you have
requested for someone else other than the Purchaser to sign for the
goods then you also accept that you have advised them of all of the
above and that this person is OVER 18!
Please ensure that someone will be available at the delivery address
on the date advised delivery is due as missed deliveries can lead to
additional delivery charges as per our terms & conditions
To check current delivery times for a specific product/products please call an adviser on 0844 665 3812, we can also be emailed directly to sales@forthillhome.co.uk if required.
Report Any Damages on Paperwork
You must inform us of any discrepancies whatsoever within 24 hours of delivery, as per our terms & conditions
Please send images of the damage also to sales@forthillhome.co.ukand a brief description of the damages and if possiable include order
sales order number to help with the tracking of your order and personal
details we hold on record.
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